The benefits of having an IT support service
IT – every business regardless of size relies on it. However, have you considered an outsourced IT support service? Here our head of Cowgills Tech, Stephen Tattersall looks at the benefits of doing so.
Free up your time
You want to concentrate on running and developing your business alongside looking after your clients / customers. Time spent dealing with or trying to understand certain aspects of IT can be put to better use.
You may be bogged down with daily recurring IT issues or finding time to deal with unexpected problems.
Reducing time spent doing this should lead to an increase in productivity allowing you to concentrate on running your business.
You can benefit from having a dedicated resource
When it comes to purchasing IT equipment or solutions (large or small) it’s always good to have an impartial opinion from someone who has a knowledge in this field. You want to be sure that what you are planning to purchase is the best option for your business.
You can often be given incorrect information or information containing jargon. Letting your IT Support service deal with third parties on your behalf means that you can save time and money and let them deal with the jargon (which they will understand!)
Stop issues before they happen
Part of professional IT support involves the constant monitoring of your systems. This should lead to issues being avoided or fixes taking place without any unplanned disruption to service.
With around the clock monitoring and remote access most issues and / or maintenance can be dealt with remotely at scheduled times.
Keeping your systems and security up to date
Software is updated regularly for security and general improvements. An IT support service can track and implement these for you and make you aware of any changes.
With more and more data now digital or online and the move towards a more blended work environment, you need to be sure you have sufficient capacity and security. As times change so do the threats posed to your business. With regular reviews you can make sure your data, network and any external workers are adequately protected.
Keeping your data secure and backed up
By relying on existing on site backup or low cost cloud solutions you risk losing everything. An IT support service can help you with secure offsite backups and disaster recovery.
It shows your customers / clients you are serious about protecting their data and maintaining service.
Cowgills has been providing innovative, straight talking advice to businesses since 1983 and Cowgills Tech is an extension of that support. Working closely with you and your team, we can provide the right IT solution to help your business work smarter, and take the pressure of you – so you can focus on what you do best. If you would like to know more contact Stephen directly.
The information was correct at time of publishing but may now be out of date.