Quality of Service
If for any reason you are dissatisfied with the services you are receiving, please email Jason Elliott or Craig Johns, or alternatively contact us in writing at Cowgill Holloway Business Recovery LLP, Regency House, 45-53 Chorley New Rd, Bolton, BL1 4QR.
We will carefully consider any complaint we receive and, if we believe that we have given a less than satisfactory service, we will take all reasonable steps to put it right.
When responding to a complaint, we will always endeavour to provide; where appropriate a clear explanation of the matters affecting the duties of an office holder, including the relevant legislation.
Whilst we undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you, if you remain unsatisfied, you have the right to refer the matter to the Insolvency Complaints Gateway which is operated by the Insolvency Service, an Executive Agency of the Department of Business Innovation and Skills (‘BIS’). Complaints can be made by email, telephone or letter as follows:-
- Calling the Insolvency Service Enquiry Line on 0845 602 9848
(Monday to Friday – 8am to 5pm);
- Emailing the completed complaints form to:
- Posting the completed complaints form to:
IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA;
- To obtain a complaint form or for more details, please visit: https://www.gov.uk/complain-about-insolvency-practitioner